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Welcome to the M.H. Rhodes/Cramer Company FAQ page! This page has been designed to assist our customers with questions that have been asked on a regular basis, ranging from general to specific. To locate a question/answer easier, they are listed below by the following categories:
“Top 10 FAQs”; Distributors & Representatives; Orders; Products, Packaging, and Warranty.
If you have a question that is not listed on this page, please email your question to our customer service department and a representative will respond to you directly. Product literature, wiring diagrams and other documents are available for download in Adobe Acrobat PDF format. If you do not have the latest version of the Adobe® Reader® software and are unable to open these documents, you can download free software at:
Top 10 FAQs
- What product series is identified as “DKJ-Y1”?
- Is there a “minimum order” charge?
- How do I place an order?
- Can you ship my order any earlier?
- Do you sell spare parts?
- Is there an engineering fee to resurrect obsolete part numbers/products?
- What is the warranty policy on your products?
- Is my product still under warranty?
- Are your products NEMA rated?
- Which products are UL/cUL/CE approved & RoHS compliant?
Orders
How do I place an order?
Is there a “minimum order” charge?
Can you ship my order any earlier?
Can I place an order with the factory for only one or two pieces?
Products
What product series is identified as “DKJ-Y1”?
Do you sell spare parts?
Are your products UL/cUL/CE approved?
Are your products NEMA rated?
Do you have a modern day replacement for………..?
What is your equivalent to …..?
What does the optional “HOLD” feature mean and which product has it?
Can the 42E-series fan/light timer be used in a three-way circuit?
Can the 42-series fan/light timer be used with fluorescent lighting?
Is the 88 Series timer operational instruction manual available on the web site?
What is the alternative to your 90 Series time switch?
Is the 90 Series wall plate compatible with the 93 Series time switch?
What are the differences between the 90 and 93 Series time switches?
Do you still carry the MarkTime® 98-series timer?
How can I get a product sample?
Are trim plates and/or switch plates available?
I’m not sure which product I need, can you help me?
Are wiring diagrams available for Hour Meters (ETI’s)?
Do you carry water proof timers, and can they be installed outdoors?
Are your products manufactured or assembled in the USA?
How do I determine the direction of rotation on my Cramer motor?
Which timer series are “Tungsten” rated?
Packaging
Is the product individually packaged?
What is the case quantity?
Distributors & Representatives
Do you have Sales Reps or Distributors and where are they located?
Warranty
What is the warranty policy on your products?
Is my product still under warranty?
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Top 10 FAQs
 1. What product series is identified as “DKJ-Y1” ?
A. This is a 24 series panel mount time switch, typically used in equipment where a process is required to stop after a specified time, such as: food service, laboratory, or medical equipment and even paint shakers!
Have additional questions about this product? Please contact an Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
2. Is there a “minimum order charge”?
A. Yes. M.H. Rhodes products factory minimum order charge is $200.00. Cramer products factory minimum order charge is $350.00. For smaller orders, we recommend contacting our distributors listed on these pages:
MH Rhodes, MarkTime® products or Cramer Motor products
3. How do I place an order?
A. We have several options available to our customers! To place an order directly with the factory, please contact an Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
4. Can you ship my order any earlier?
A. Occasionally we are able to ship orders earlier!
Please contact your Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
5. Do you sell spare parts?
A. No, we do not sell spare parts from the factory.
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6. Is there an engineering fee to resurrect an obsolete part number/product?
A. Yes. Fees will vary depending upon the part number/product. Typically, a part number that has been deemed “obsolete” has been removed from our standard product offerings due to reduction in customer request and/or manufacturing feasibility.
7. What is the warranty policy on your products?
A. Our standard product warranty policy is one (1) year from date of shipment. Please reference the “Warranty” section on page two of our Terms and Conditions of Sale document.
8. Is my product still under warranty?
A. The date code is located on the timer or motor label. Please reference the Manufacturer Date Code chart below for letter/month correlation.
Not sure – not a problem! An Inside Sales Specialist will be happy to assist you. Please contact us by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
9. Are your products NEMA rated?
A. NEMA ratings are “manufacturer determined” based on design and testing. Currently, the products we offer are Cramer AC and DC Hour Meters; models 635, 636, 637 and 638.
When not installed, models 635 and 636 are rated as a NEMA 1 enclosure type; safe for handling and keeping dirt out. Though completely safe from electrical contact, are not watertight. However, when models 635 and 636 are installed into a panel of an enclosure, the front bezel of the hour meter would provide NEMA 5 protection for that enclosure. This means the bezel would be dust-tight and drip-tight for the inside of the enclosure.
Models 637 and 638 are 100% sealed, waterproof, tamper proof and are NEMA 4X and NEMA 12 rated.
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10. Which products are UL/cUL/CE approved & RoHS compliant?
A. Only certain products require these approvals. Please reference the UL/cUL/CE Product Chart below or click on the “Product Data” tab located on each products web page. The “Features” side of the chart will provide approval listings for that specific product.
Order related FAQs
How do I place an order?
Is there a “minimum order” charge?
Can you ship my order any earlier?
Can I place an order with the factory for only one or two pieces?
A. Yes. However, please reference our minimum order charge. We recommend contacting one of our distributors listed on these pages for assistance: MH Rhodes, MarkTime® products or Cramer Motor products
Product specific FAQs
What product series is identified as “DKJ-Y1”?
Do you sell spare parts?
Are your products UL/cUL/CE approved?
Are your products NEMA rated?
Do you have a modern day replacement for………..?
A. Our products have been manufactured and sold since 1933! In an effort of continuous improvement, we provide the most current revision of our products to our customers including replacement products.
Depending upon the product you need, our Inside Sales Specialists will be happy to assist you. Please contact us by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
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What is your equivalent to …..?
A. Depending upon the product you need, please contact an Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
What does the optional “HOLD” feature mean and which products have it?
A. The optional “HOLD” feature, found on the 24, 70 and 93 Series timers, means these products have “Manual Override” capabilities. When the manual override is used, the timer does not automatically count down to turn off.
Can the 42E-series fan/light timer be used in a three-way circuit?
A. The 42E Series fan/light timers are UL certified for use only in a two-way circuit. A PDF copy of the specific 42E installation instructions with wiring diagram can be found on the Product Literature page.
Can the 42-series timer be used with fluorescent lighting?
A. The 42 Series time switch is not rated to control fluorescent lighting.
However, the 42E02 fan/light time switch recently received UL/cUL approval for use to control fluorescent lighting with electrical ratings of up to 200VA-120VAC (electronic ballast).
Is the 88 Series timer operational instruction manual available on the web site?
A. Yes! It can be found on the “Literature” page or download the PDF version here: 88 Series Instruction Manual.
What is the alternative to the 90 Series time switch?
A. The alternate is our 93 Series time switch. The 93-series time switch comes complete with white and ivory dials and knobs. (Switch/trim plates are not included.) The 93-series timers do not come with an oversized plate. This product brochure is available on the “Literature” page in PDF format.
Is the 90 Series wall plate compatible with the 93 Series time switch?
A. No, they are not compatible. The 90 Series wall plates were cut “off-center” and the 93 Series plates are cut “on-center.”
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What are the differences between the 90 and 93 Series time switches?
A. Both time switches are essentially the same except for the few differences listed below. They belong to the same UL file listing and are subject to the required regular testing.
- Identical ratings; except the C93 is also rated for 1 HP-250 VAC.
- The C93 is DPST with one (1) normally open and (1) normally closed circuit. Use Load 1/Line 1 (N.O.) circuit for identical operation to the 90 Series
- The C93 wiring is from the side as opposed to the back on the 90 Series
- The C93 knob shaft is centered as opposed to off-center on the 90 Series
- The overall depth of the C93 is ~1.21 inches and the 90 Series is ~1.85 inches
- The C93 has a 310 degree wind as opposed to 360 degree wind on the 90 Series
Do you still carry the MarkTime® 98 Series timer?
A. No, the 98 Series timer has been discontinued. However, we do offer replacement timers depending upon the application.
Please contact an Inside Sales Specialist to discuss your requirements by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
How can I get a product sample?
A. Depending upon the product you need, please contact an Inside Sales Specialist to discuss your needs, by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Please note: Sample order fees may apply.
Are trim plates and/or switch plates available?
A. Yes. Please contact an Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
I’m not sure which product I need, can you help me?
A. Absolutely! One of our Inside Sales Specialists would be more than happy to discuss your specific requirements to be sure you are purchasing exactly what you need!
Please contact us by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Are wiring diagrams available for Hour Meters (ETI’s)?
A. There are no “wiring diagram” documents available. The Cramer Hour Meters (ETIs) are wired parallel to the load; similar to installing an indicator light.
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Do you carry water proof timers, and can they be installed outdoors?
A. We offer water proof “time meters” not “timers.” Cramer AC and DC Quartz Hour Meters are 100% sealed, water proof, tamper proof and are exterior NEMA 4X and NEMA 12 rated. Please see our 637 Series and 638 Series pages for more information about these products.
Are your products manufactured or assembled in the USA?
A. Yes. The following products are manufactured and assembled in our CT based facility:
19 Series mechanical timers
20 and 22 Series bell timers
70 Series panel mount time switch
Models 105, 107 & 113 AC permanent magnet motors
Model 800 DC permanent magnet motors
Model 635 & 636 hour meters (ETI’s)
Model C10 & C11 motorized cycle timers
And, the following products are assembled in our CT based facility:
56 Series bell timers
78 Series time switches
Model 800 DC permanent magnet motors
Model 6100 AC Hysteresis motors
How do I determine the direction of rotation on my Cramer motor?
A. Our standard is by looking at the motor with the shaft facing you. The label on the other side of the motor will have the following information: CW for clockwise or CCW for counter clockwise. There is no other visible sign of rotation direction.
Please see image for clarification.
Which timer series are “Tungsten” rated?
A. The following time switches are Tungsten rated:
42 Series Time Switch: 500 W, 120 VAC
42E Series Time Switch: 500 W. 120 VAC
93 Series Time Switch: 7 Amp, 125 VAC
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Packaging
What is the standard case quantity?
A. Depending upon the product, case quantity will vary.
For specific product packaging information, please contact an Inside Sales Specialist by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Is the product individually packaged?
A. Depending upon the product, we offer both individual and bulk packaging to meet our customers’ requirements.
For specific product packaging information, please contact our Inside Sales Specialists by phone: 860.291.8402; fax: 860.610.09897; or email: customer-service@mhrhodes.com. If you are calling within the US or Canada, use our toll free number: 877.684.6464.
Distributors or Representatives
Do you have Sales Reps or Distributors? If so, where are they located?
A. M.H. Rhodes/Cramer Company is represented in the US by Distributor network. A list of Distributors with their contact information can be found on these pages:
MH Rhodes, MarkTime® products
Cramer Motor products
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Warranty
What is the warranty policy on your products?
Is my product still under warranty?
Back to Top
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